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Offline Marketing Automation

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🛠️ Rebuilding Seminars · Automation Layer

Offline Marketing Automation Blueprint

Prepared 2026-07-10 by Charlie, for Annette · gated on Bob's approval like everything else

This sits on top of the 12-channel offline and local-press marketing plan (dated 2026-06-07). It doesn't redo that plan. It's the automation layer: for every channel and tactic in it, what Charlie can actually automate, with what tooling, and where a human still has to do the last step.

The question this answers: how much of the local offline PR and marketing for Rebuilding can Charlie run so Annette and Bob don't have to? Honest answer up front: a lot of the busywork, almost none of the trust. The research, list-building, drafting, monitoring, listing, tracking, and collateral generation can be automated to the point where Bob just approves and shows up. The two things that actually convert (Bob in a room, a professional handing a card to a client) can't be automated and shouldn't be. So the goal here is narrow and worth it: strip out the friction so the human parts happen more often, not replace them.

The automation spectrum (the core move)

Every task in the offline plan sorts into one of three buckets. This is the whole framework. When something new comes up, sort it here first.

Fully automatable

Charlie, a script, or a scheduled job does it end to end. The only human in the loop is Bob's approval gate before anything goes public. Examples: building and refreshing the media/referral contact database, generating print-ready rack cards from current stats, listing an event on the free calendars that allow it, monitoring source-request email digests and drafting Bob-voice answers, tracking who referred whom, firing seasonal PR reminders.

Semi-automated

Charlie does the 80% that's research, drafting, list-building, monitoring, and tracking. A human does the one irreducible step at the end: Bob clicks send in his own voice, Annette drops cards at an office, a person walks into a library. The last inch is human, everything leading up to it isn't. This is where most of the plan lives.

Irreducibly human

Bob presenting live, a warm introduction between two people who trust each other, a pastor-to-pastor conversation. Automating these would break the exact thing that makes them work. Charlie's job here is to create the openings and remove the logistics, then get out of the way.

One rule threaded through all three: nothing goes public until Bob approves it, and anything that spends money or can't be undone (a print run, a mailing, a paid platform subscription) stops and waits for a human. That's the execution model, and automation doesn't change it.

Platform reality check (verified July 2026)

Before claiming anything can be automated, here's the current state of the pieces that changed recently. The 2026-06-07 plan's HARO note is now partly stale, so this supersedes it.

Source-request platforms (the earned-media channel, #4 in the plan)

  • Source of Sources (SOS), run by Peter Shankman (the original HARO founder), is free, email-based, and sends 1 to 3 digests a day. It's the successor most journalists actually moved to, with 20,000+ reporters using it. Because it's plain email, it's the single most automatable earned-media channel we have. Sign up at sourceofsources.com. Strict one-strike spam rule, so off-topic pitches get Bob banned. That's fine: our filter only surfaces on-topic queries anyway. (BuzzStream writeup)
  • HARO was shut down by Cision (it had been rebranded "Connectively," then killed in 2024/2025). The HARO name and site were bought by Featured.com in April 2025 and now run as a free newsletter tier plus paid plans ($49 to $149/mo). Free tier is email; usable but lower volume than SOS. (Imprint Digital, Prowly)
  • Qwoted free tier caps you at 3 pitches/month; Pro is $99/mo. Higher-quality, vetted, more national outlets. Worth it only if Bob wants national bylines; skip for now. (Presscable)
  • SourceBottle is free to pitch; instant email alerts cost $5.95/mo ("Drink Up"). More consumer/lifestyle than B2B, so it can fit a divorce-recovery angle. (hey.press roundup)
  • Help a B2B Writer is free with a daily email digest, but it's B2B-only (managed by Superpath). Bob's program is consumer, so this is low-yield. Keep it registered as a free trickle, don't prioritize it. (hey.press roundup)

The pattern that matters: SOS, HARO's free tier, SourceBottle, and Help a B2B Writer all deliver over email. That means a Gmail-based parser can ingest every query, filter to divorce topics, and draft answers, no scraping and no anti-bot fight. This is the automation crown jewel of the whole plan (System 3 below).

Community calendars and social

  • Patch takes free event listings through a simple account-and-form flow, no API. Browser-automatable in Annette's logged-in session, human-paced. Optional $1/day cross-community promotion (a money decision, so gated). (Patch how-to)
  • Nextdoor has a developer/advertising API but restricts business posting, and automated posting through the consumer product is against its terms and actively policed. Route this to semi-automated: Charlie drafts, a human posts human-paced (or Bob posts). Don't script it. (Nextdoor business posting guidelines)
  • Boulder Public Library room booking and event calendar (calendar.boulderlibrary.org) is form-based, no API. Rooms are free, must be reserved for 5+ people, bookable up to 16 weeks out, event must be free of charge (a free talk qualifies). Browser-automatable in Annette's session, human-paced.
  • City of Boulder / Boulder County / Denver neighborhood calendars are all manual submission forms. Same treatment: reusable template + browser-driven fill, human-paced, Bob-approved copy.

USPS EDDM (postcards, #11)

The EDDM online tool lets you browse carrier routes by ZIP with household and business counts. Retail postage is about $0.247 per piece as of the July 12, 2026 rate change, up to 5,000 pieces per ZIP per day, dropped at the destination post office. All-in with printing runs roughly $0.33 to $0.46 per piece. (CRST 2026 rates) Route research and cost modeling are automatable; the print order, payment, and physical drop-off are human and money-gated. The alumni-referral postcard (mailing to Bob's own list) is the better first play anyway, and that's just design + Bob's list + a mail house.

Channel-by-channel automation map

All 12 channels from the plan, sorted. "Produces" is the concrete artifact the automation spits out.

1Professional referral network (attorneys, mediators, therapists, CDFAs)

Automatable: Building and maintaining the 30-name (then 100+) Front Range referral list: scraping public directories (Colorado Bar family-law section, Psychology Today therapist finder, mediation.com, IDFA/CDFA directories, Google Maps business listings) into a structured database with name, practice, specialty, address, phone, and public email where listed. Charlie drafts the personalized cover note per contact. The CRM tracks delivery status, follow-up dates, and who actually refers.

Produces

A living referral-contact database (System 2) + a per-contact drafted note + a referral-attribution tracker.

Irreducibly human

Bob's warm introduction and the in-person handoff of the one-pager. An attorney refers because they trust Bob, not because they got a good email. Annette does the physical drop-offs.

Medium build, very high payoff (highest-leverage channel; the database compounds every cohort)

2Free intro talks / workshops

Automatable: Booking research (which libraries and rec centers have free rooms, their lead times and rules), the reservation form fill (browser-driven, human-paced), and then the entire promotion cascade once a talk is booked: calendar listings, small-paper announcements, a Facebook event, a sign-in sheet PDF. A scheduled "every cohort, every talk" trigger that fires the whole promo checklist.

Produces

A booked room, a printable sign-in sheet (Typst) offering the free self-assessment, and an auto-fired promotion queue.

Irreducibly human

Bob presenting. The whole point is people meeting him live.

Low-medium build, very high payoff ("approve this and show up")

3Local PR: expert-source + story pitch

Automatable: Media-list building (current bylines, not invented names, pulled live from recent Camera/Times-Call/Post/5280/Boulder Weekly stories in the relevant beats), mail-merge-style personalized pitch drafting off the verified hooks, and a send-tracker with follow-up scheduling.

Produces

A media-contact database with live bylines + per-outlet drafted pitches + a pitch tracker with follow-up reminders (System 5).

Irreducibly human

Bob is the quoted source and the sender. Pitches go from Annette's email human-paced, and Bob approves every one. Sending stays gated.

Medium build, high payoff (the follow-up scheduler alone is worth it)

4Earned media via source-request platforms

Automatable: Nearly all of it, up to the draft. Gmail ingests the SOS / HARO / SourceBottle digests, a scheduled parser filters to divorce, gray divorce, co-parenting, midlife, therapy-meets-tech, and menopause-adjacent queries, and Charlie drafts a Bob-voice answer with the right stats and credential line for each match.

Produces

A daily queue of matched queries with ready-to-approve Bob-voice draft answers (System 3, the crown jewel).

Irreducibly human

Bob approves each quote before it's sent (his name, his credibility). One click.

Medium build, high compounding payoff (every quote is a permanent "as seen in" asset)

5Rack cards in therapist + attorney offices

Automatable: The card itself. A Typst template pulls current stats (4.96 stars, 293 reviews, 3,000+ alumni, since 1993) and the funnel details and outputs a print-ready 4x9 PDF with a QR code to the self-assessment, so it's never stale. Reprints are one command.

Produces

A print-ready 4x9 rack-card PDF (System 6) + a restock tracker in the CRM.

Irreducibly human

Annette and Bob dropping and restocking cards, and the professional choosing to hand one over.

Low build, high payoff (one Typst template feeds every other collateral piece)

6Free community calendars

Automatable, in two tiers. Fully automatable where a form allows it (Patch, library and city calendars via browser-driven fill from a reusable template, human-paced). Semi-automated where terms forbid scripting (Nextdoor: Charlie drafts, a human posts). A scheduled trigger fires the full listing set for every cohort start and every talk.

Produces

A reusable listing template + a per-cohort listing queue that hits every calendar surface + a record of what's posted where.

Irreducibly human

The click-to-post on Nextdoor, and Annette's logged-in browser session authorizing the automated posts.

Low-medium build, medium-high payoff (Nextdoor over-indexes on Bob's demographic)

7Contributed column / op-ed

Automatable: Drafting the op-ed off the outline in the plan, pulling the current op-ed submission rules and the live opinion-desk contact for each paper, and tracking submission and response.

Produces

A drafted 650-word op-ed + verified submission targets + a tracker.

Irreducibly human

Bob bylines it and approves it. It's his name and his voice on an opinion page.

Low build, medium-high payoff (a byline is a durable credibility asset)

8Local podcasts + community radio

Automatable: Finding active Front Range shows in Bob's lanes (Apple/Spotify search, podcast databases), pulling host/producer contact info, drafting the tailored guest pitch per show, and tracking outreach and booked episodes.

Produces

A ranked podcast/radio target list with contacts + drafted pitches + a booking tracker.

Irreducibly human

Bob guests. Thirty minutes of Bob talking is the product; nothing automates that.

Medium build, medium payoff (podcasts convert well: a long dose of Bob)

9Collateral in wellness / third places

Automatable: Mapping 15+ high-traffic Boulder/Niwot/Cherry Creek spots with public boards (Google Maps + Places data), identifying churches with divorce-care or grief ministries, and generating the flyer (Typst).

Produces

A mapped-locations list with addresses and board notes + a print-ready flyer/small-poster PDF.

Irreducibly human

Posting the cards, and Bob's pastor-to-leader outreach to churches (a relationship, not a mailer).

Low build, medium payoff

10Local awards (Best of Boulder, Boulder County Gold)

Automatable: Tracking the nomination and voting windows (Best of Boulder voting is in March), drafting the alumni "please vote" email and the Facebook-group post, and firing a Task Scheduler reminder ahead of each window.

Produces

A seasonal reminder + a pre-drafted alumni vote-drive email and group post.

Irreducibly human

Bob and 3,000+ alumni actually voting.

Low build, medium payoff (a won award is a year-round trust badge)

11Postcards (EDDM or alumni-referral)

Automatable: EDDM route research and cost modeling (pull household counts per carrier route from the USPS tool, model cost per route), and the postcard design (Typst, both the alumni-referral and EDDM versions).

Produces

A route/cost model + print-ready postcard PDFs.

Irreducibly human

Bob funds the print run and postage (money gate), supplies and owns the alumni list, and a mail house or post office handles the physical drop. Everything past "here's the design and the cost" stops for a human.

Low-medium build, medium payoff (start with the warmer, cheaper alumni-referral card)

12Meetup / community-group partnerships

Automatable: Finding 5+ active Front Range groups whose members fit (Meetup, Facebook groups, church groups), pulling organizer contacts, and drafting the "Bob speaks free" note.

Produces

A target-group list + drafted outreach.

Irreducibly human

Bob speaks; the organizer relationship is human.

Low build, low-medium payoff (depends on group quality)

The systems to actually build

Seven systems cover all 12 channels. They share infrastructure (one D1 database, one hub page, one Gmail account, one Typst template family), so the second one is cheaper to build than the first.

System 1: Offline-marketing CRM (the spine)

Everything else writes to this. It's the "track what works" line in the plan, made real. House pattern: a Cloudflare D1 database plus a password-gated hub page at annettethompson.com/rebuilding/, backed by Pages Functions, the same stack as the quote library. D1 name follows convention: rebuilding-offline-db (or reuse the existing rebuilding D1 if there is one).

Core tables:

  • contacts: id, type (attorney / mediator / therapist / CDFA / reporter / editor / podcast_host / radio_producer / venue / church / group_organizer / retail_spot), name, org, specialty, address, city, phone, email, source_url, verified_date, notes.
  • outreach: id, contact_id, channel, drafted_date, approved_by_bob (bool), sent_date, sent_by, method (in-person / email / mail / phone), follow_up_date, status (drafted / approved / sent / responded / declined / dormant), notes.
  • referrals: id, contact_id, referred_prospect_initials, referral_date, became_consult (bool), became_enrollment (bool), cohort. This is the attribution engine: which attorney/office/talk/article actually produced consults and enrollments, so Bob can double down on the top two or three sources and quietly drop the rest.
  • listings: id, event_name, event_date, surface (Patch / library / city / Nextdoor / county / small_paper), listing_url, posted_date, posted_by, status.
  • collateral: id, asset_type (rack_card / flyer / postcard / sign_in / one_pager), version, generated_date, stats_snapshot, pdf_path, print_status, locations_distributed.
  • queries: id, platform (SOS / HARO / SourceBottle), received_date, journalist, outlet, topic, matched (bool), draft_answer, approved (bool), sent_date, published_url.

Hub page: a simple dashboard behind the existing gated-page password showing the referral leaderboard (who's sending students), the open pitch/follow-up queue, upcoming award and PR-season reminders, and a collateral-freshness indicator. Raw contact data and the alumni list stay out of anything public; the gated page is for Bob and Annette only.

Build effort: Medium (a day of schema + Functions + one gated page). Payoff: high and permanent. Build this first; it's the thing every other system reports into.

System 2: Media + referral contact database

Populates contacts. Two feeds:

  • Referral professionals: a script that pulls public directory listings (Colorado Bar family-law members, Psychology Today Boulder/Denver therapist profiles, mediation.com, CDFA/IDFA directories, Google Places for "divorce attorney" / "family mediator" / "therapist" in Boulder, Niwot, Cherry Creek). Dedupe, geocode, drop anyone who runs their own competing divorce group. Output: a clean 30-to-100-name list ready for Bob to prioritize by who he already knows.
  • Media contacts: here the rule from the plan is load-bearing. Never invent an editor's name. The script pulls live current bylines from recent stories in the target beats (health, lifestyle, family, community) at each outlet, plus the known standing submission addresses already verified in the plan ([email protected], [email protected], [email protected], [email protected], the Camera guest-opinion form at prairiemountain.forms-db.com, KGNU's contact page). Re-verify bylines before each pitch wave, since reporters move.

Freshness: a quarterly Task Scheduler job re-checks bylines and flags stale contacts. Directories get re-pulled before each cohort's push.

Build effort: Medium. Payoff: high (feeds channels 1, 3, 7, 8).

System 3: Source-request monitor with Bob-voice draft answers (crown jewel)

This is the highest automation-leverage system in the plan, because the whole channel is email and the drafting is exactly what Charlie's good at.

How it works:

  1. Register Bob as a source on Source of Sources (free, best volume), HARO/Featured free tier, and SourceBottle. Route all digests to a dedicated Gmail label (or a filtered folder) using the Gmail integration.
  2. A scheduled job (Task Scheduler, 2 to 3 times daily to match SOS's digest cadence) reads new digest emails, splits them into individual queries, and filters to Bob's lanes: divorce, gray divorce, co-parenting, midlife/starting-over, therapy-meets-tech, empty nest, and the human-interest "left Google to become a therapist" angle.
  3. For each match, Charlie drafts a tight, on-topic, Bob-voice answer with the correct stat (gray divorce roughly doubled since the 1990s and about 36% of divorces per Bowling Green research; the January-decide/March-file nuance; 3,000+ alumni since 1993) and the credential line, plus the deadline and outlet.
  4. Drafts land in the queries table and surface on the hub dashboard (and optionally as Gmail drafts). Bob reviews, approves, and it sends from Bob's address, human-paced.

Honesty on limits: the strict one-strike spam rules (especially SOS) mean the filter has to be conservative. Only genuinely relevant queries get surfaced, never a spray. That's a feature, not a constraint. Qwoted's better queries sit behind a $99/mo wall and a 3-pitch free cap, so hold it in reserve until Bob wants national placements.

Build effort: Medium (Gmail filter + parser + draft step). Payoff: high and compounding. Every landed quote is a permanent credibility asset and the per-query cost is near zero once it runs.

System 4: Community-calendar + free-listing engine

A reusable listing template (event name, date/time, venue, one-paragraph description, funnel link, contact) stored once, filled per event. Two execution paths by platform terms:

  • Form-based, browser-automatable (Patch, Boulder Public Library, city of Boulder, Boulder County, Denver neighborhood calendars, small-paper calendar forms): Charlie fills and submits via Annette's logged-in browser, human-paced, from the template.
  • Terms-restricted (Nextdoor): Charlie prepares the exact post; a human clicks. No scripting the consumer product.

Trigger: a scheduled "every cohort, every talk" job. When a cohort start date or a booked talk gets added to the CRM, the engine generates the full listing set and queues it across every surface, logging each to the listings table. This is the workhorse that makes sure no talk ever goes unlisted.

Build effort: Low-medium. Payoff: medium-high, recurring.

System 5: Press-outreach + follow-up tracker

Ties System 2 (contacts) to the drafting and the calendar. For each pitch wave:

  1. Pull the target outlets and live bylines.
  2. Mail-merge personalized pitches off the verified hooks (gray divorce, holidays-and-divorce, January season, the 30-year milestone, the ex-Google angle), one tailored to each reporter's recent work.
  3. Log each to outreach with a follow_up_date.
  4. A daily Task Scheduler job surfaces due follow-ups on the hub dashboard so Bob's second and third touches actually happen. Most PR wins come from the follow-up nobody remembers to send.

Sending stays gated on Bob and runs human-paced from Annette's email. Charlie never blasts.

Build effort: Medium. Payoff: high.

System 6: Printable-collateral generator (Typst)

One Typst template family in Bob's real brand (terracotta/sage/gold/plum, Montserrat headlines, the real logo) that takes current stats as inputs and outputs print-ready PDFs, so collateral is never stale. Follow the house Typst pattern (a local package, @local/rebuilding:1.0.0 style, since Typst rejects C: paths in #import), 0.75in margins, writing rules honored (no em-dashes, contractions).

A single stats.toml holds the live numbers (4.96 stars, 293 reviews, 3,000+ alumni, since 1993, price $1,200 / $1,099 early-bird through Fri July 24 2026, fall cohort Sun Sept 20 2026, the four funnel destinations). Change the numbers in one place, rebuild every asset in one command. Outputs:

  • 4x9 rack card (channel 5): emotional hook + stats on the front, three program facts + free 15-min consult + phone + QR to the self-assessment on the back.
  • Flyer / small poster (channel 9): bulletin-board version.
  • Referral one-pager (channel 1): the clean single page a professional keeps on file.
  • Sign-in sheet (channel 2): captures emails at talks, offers the self-assessment.
  • Postcards (channel 11): alumni-referral and EDDM versions.

Before any print run, screenshot the render and eyeball it (fonts, overflow, QR scans). Nothing goes to print unverified, and the print order itself is money-gated.

Build effort: Low-medium (templates are the work, then near-free forever). Payoff: high.

System 7: Seasonal PR calendar automation (Task Scheduler)

The plan's timely hooks turned into scheduled reminders with pre-drafted pitch shells, so a hook never gets missed because everyone was busy. Each fires a hub-dashboard reminder plus a drafted pitch ready for Bob to approve:

Trigger dateHookPre-drafted shell
Early NovemberHolidays-and-divorce service piece"How to survive the holidays mid-divorce" pitch to the Camera, Times-Call, a local podcast
Late December / first week of JanuaryJanuary divorce season (decide in Jan, file in March)The nuance pitch to Camera, Times-Call, KGNU
Early MarchBest of Boulder voting opensAlumni + Facebook-group vote-drive email/post
Rolling / evergreenGray divorce (strongest trend)The Sample-1 feature pitch to 5280, Post, CPR, Boulder papers
~8 weeks before each cohortCohort-fill pushFire the full listing set (System 4) + a referral-network nudge
Anniversary window30-plus years / 3,000+ alumni milestone"Boulder's original divorce-recovery program" human-interest pitch

Use Windows Task Scheduler (Annette's environment; verify triggers with schtasks /Query). Scripts checkpoint and resume so a missed run self-heals. The scheduled-tasks MCP can stand these up.

Build effort: Low (once Systems 3 and 5 exist, this is just cron + drafts). Payoff: medium-high, and it's the thing that keeps the engine running without anyone remembering to.

Phased build order

Sequenced for highest leverage at lowest effort, and so each phase makes the next cheaper.

Phase 1 (build first, week 1): the spine + the crown jewel

  • System 1 (CRM: D1 + gated hub dashboard). Everything reports into it.
  • System 3 (source-request monitor). Highest automation leverage, and it starts producing "as seen in" assets in the background from day one. Register Bob on SOS + HARO free + SourceBottle, wire the Gmail filter and parser.

Phase 2 (week 2): the collateral and the contact base

  • System 6 (Typst collateral generator). Unblocks channels 1, 5, 9, 11 at once, and gives Bob something tangible to react to.
  • System 2 (contact database). Feeds the referral push and the press push.

Phase 3 (week 3): the outreach engines

  • System 5 (press-outreach + follow-up tracker). Turns the contact base into pitches with follow-ups that actually happen.
  • System 4 (calendar/listing engine). Make sure the first booked talk gets listed everywhere.

Phase 4 (ongoing): put it on rails

  • System 7 (seasonal Task Scheduler jobs). Once the drafting and tracking exist, this is just scheduling. It's what makes the whole thing run without babysitting.

Rationale: the CRM and the source-monitor pay off immediately and independently, the collateral generator unblocks the most channels per hour of build, and the seasonal automation only makes sense once the systems it triggers exist. Everything in Phases 1 and 2 can be built without Bob doing anything; Bob's approval gate kicks in the moment any of it produces something public.

The honest limits (read this part)

The strategic premise of the whole offline plan is that Bob's program sells on real human trust and proximity, not clicks. Automation has to respect that or it backfires.

What automation should do here: kill the busywork that keeps the human moments from happening. Bob shouldn't spend a Saturday hunting library room forms, re-typing the same event onto six calendars, rebuilding a rack card because a stat changed, or forgetting the follow-up email that would've landed the feature. Charlie can eat all of that. When the logistics disappear, Bob does more talks, more pitches go out, more cards stay stocked, and more follow-ups actually get sent. That's the win, and it's a real one.

What automation must not do: manufacture the trust itself. An attorney refers because Bob earned it in a real conversation, not because a well-drafted email arrived. A room of 15 people enrolls because they felt Bob's warmth for an hour, not because the event was listed efficiently. A pastor partners because Bob reached out leader-to-leader. If any of that starts feeling automated (a spray of identical pitches, a bot posting to Nextdoor, a source-platform ban from over-eager answers), it damages the exact reputation the plan is built to grow. So the guardrails aren't overhead, they're the point: Bob approves everything public, sends stay human-paced, the source filter stays conservative, and anything that spends money or can't be undone stops for a person.

Put simply: automate the friction, never the warmth. The systems above are designed so the human parts happen more often, not less.

Flags for Annette and Bob (decisions the automation can't make)

  • Which source-request platforms to register Bob on. Recommendation: SOS + HARO free + SourceBottle (all free). Qwoted ($99/mo) only if Bob wants national bylines. Needs Bob's OK to create accounts under his name.
  • The alumni list. Bob owns and must supply it for the referral postcard (System 6 / channel 11). Charlie can design the card but can't source the list.
  • Any spend. Print runs, postage, EDDM, paid platform tiers, Patch's $1/day cross-promotion. All money-gated, all need Bob's go-ahead.
  • Gmail account for source monitoring. Decide whether digests route to Bob's inbox or a dedicated address Annette controls. Affects who approves sends and how.
  • Nextdoor posting. Confirmed not scriptable under current terms; a human posts. Fine, just flagging it's semi-automated, not fully.
  • Could not fully verify: the exact current opinion-desk and health/lifestyle bylines at each outlet (these move, so System 2 re-verifies live before each wave rather than hard-coding names). The precise Boulder Public Library room-booking lead times and any 2026 rule changes should be re-checked at booking time against calendar.boulderlibrary.org. USPS EDDM per-piece rate reflects the July 12, 2026 change and should be confirmed in the USPS tool at order time.